Terms of service

Terms & Conditions

Last Updated: August 2026

Welcome to ShilZen.in ("Website"), owned and operated by S.V. Enterprises. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue the use of our website.

1. General Information

Business Name: S.V. Enterprises

Brand Name: ShilZen

Website: https://shilzen.in

Email: shilzen.support@gmail.com

Phone: +91 75058 78657

GSTIN: 09DEJPP7030F1ZC

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide during registration or checkout is accurate, complete, and up to date.
You agree to use the website only for lawful purposes.

We reserve the right to refuse service or cancel orders if false or misleading information is provided.

3. Product Information

We strive to display our products, descriptions, specifications, and images as accurately as possible. However:

Product images are for illustration purposes only.
Slight variations in color, packaging, or appearance may occur.
Product availability is subject to stock.
Information on this website is intended for general informational purposes and should not be considered medical advice.

Our products are dietary wellness supplements and are not intended to diagnose, treat, cure, or prevent any disease.

4. Pricing & Payments

All prices displayed on ShilZen.in are in Indian Rupees (INR) and are subject to change without prior notice.

We reserve the right to correct pricing errors, even after an order has been placed. If such an error occurs, we may cancel the order and issue a full refund if payment has already been received.

Payments are processed securely through trusted third-party payment gateway providers. We do not store your card details, CVV, UPI PIN, or banking credentials.

5. Orders & Acceptance

Placing an order on our website does not guarantee acceptance.

We reserve the right to:

Accept or reject any order.
Limit product quantities.
Cancel orders due to stock unavailability.
Cancel orders suspected of fraud or misuse.
Request additional verification before processing an order.

If your order is cancelled after payment, the applicable refund will be initiated.

6. Shipping & Delivery

Orders are generally processed within 24–48 hours and are usually delivered within 5 business days, depending on your location and courier service availability.

Delivery timelines are estimates and may vary due to:

Public holidays
Weather conditions
Courier delays
Remote service areas
Unforeseen circumstances beyond our control

ShilZen shall not be liable for delays caused by third-party logistics providers.

7. Returns & Refunds

Please refer to our Return & Refund Policy for complete details.

In summary:

Opened or used products are not eligible for return or refund.
Returns are accepted only for damaged, defective, or incorrect products reported within the specified timeframe.
Approved refunds will be processed according to our Return & Refund Policy.

8. Intellectual Property

All content available on ShilZen.in, including but not limited to:

Logos
Brand names
Product images
Graphics
Videos
Text
Website design
Icons
Product descriptions

is the intellectual property of S.V. Enterprises unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

9. User Conduct

While using our website, you agree not to:

Use the website for unlawful activities.
Attempt unauthorized access to our systems.
Upload harmful software or malicious code.
Interfere with website functionality.
Misrepresent your identity or payment information.
Violate applicable laws or regulations.

Violation of these Terms may result in suspension or termination of access.

10. Limitation of Liability

To the maximum extent permitted by law, S.V. Enterprises shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice.

Any updates will be posted on this page with the revised "Last Updated" date. Continued use of the website after changes indicates your acceptance of the updated Terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Muzaffarnagar, Uttar Pradesh.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: