Shipping policy

Shipping Policy

Last Updated: August 2026

Welcome to ShilZen.in, operated by S.V. Enterprises. We are committed to delivering your order safely, securely, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order on ShilZen.in, you agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed and payment is confirmed (or the order is verified for Cash on Delivery, where applicable), our team begins processing it.

Orders are generally processed within 24–48 business hours.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festive seasons, promotional campaigns, or high-demand periods, processing may take slightly longer.

You will receive an order confirmation via email or SMS after your order is successfully placed.

2. Shipping Time

We currently deliver across most serviceable locations in India.

Estimated Delivery Time:
5 Business Days

Please note that delivery timelines are estimates and may vary depending on:

Delivery location
Courier partner availability
Weather conditions
Public holidays
Natural disasters
Remote or non-serviceable areas

While we strive to deliver every order within the estimated time, occasional delays may occur due to circumstances beyond our control.

3. Shipping Charges

Any applicable shipping charges, if any, will be clearly displayed during the checkout process before payment is completed.

From time to time, we may offer free shipping promotions on selected orders or during special campaigns.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email or SMS containing your tracking details.

You can use the tracking number provided to monitor your shipment through our courier partner's tracking system.

If you do not receive tracking information within 48 hours after placing your order, please contact our support team.

5. Delivery Address

Customers are responsible for providing accurate and complete shipping information, including:

Full Name
Mobile Number
Complete Address
Landmark (if applicable)
PIN Code
State

ShilZen is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts if you are unavailable at the time of delivery.

If the shipment is returned to us due to:

Incorrect address
Customer unavailable
Refused delivery
Invalid contact details

additional shipping charges may apply for re-dispatch.

7. Damaged or Incorrect Orders

If you receive:

A damaged product
A defective product
An incorrect item

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, kindly provide:

Your Order ID
Clear photos of the package and product
An unboxing video (recommended)

After verification, we will assist you according to our Return & Refund Policy.

8. Delivery Delays

Although we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, including:

Extreme weather conditions
Transportation disruptions
Government restrictions
Public holidays
Courier operational issues

ShilZen shall not be held liable for delays caused by third-party courier services.

9. International Shipping

At present, ShilZen.in ships only within India.

We do not currently offer international shipping.

10. Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Business Name: S.V. Enterprises

Brand: ShilZen

Website: https://shilzen.in

GSTIN: 09DEJPP7030F1ZC

Email: shilzen.support@gmail.com

Phone: +91 75058 78657

Business Address:
Village Sandhawali, Near Shiv Mandir,
Muzaffarnagar, Uttar Pradesh – 251001, India

By placing an order on ShilZen.in, you acknowledge that you have read, understood, and agreed to this Shipping Policy. We appreciate your trust and are committed to ensuring a smooth, reliable, and secure delivery experience.