Shipping policy

Last updated: 28 July 2026

We know you want your Shilajit in hand quickly. Here's exactly how we pack, ship, and deliver every ShilZen order across India.

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1. Free Shipping Across India

Shipping is free on every order — prepaid and Cash on Delivery.

No minimum order value. No hidden handling charges at checkout. The price you see on the product page is the price you pay.

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2. Order Processing

• Orders placed before 2:00 PM IST are usually dispatched the same or next business day
• Orders placed after 2:00 PM are dispatched within 24–48 working hours
• We do not dispatch on Sundays and public holidays
• During sale periods and festivals, processing may take an extra day or two

Every jar is sealed, bubble-wrapped, and boxed before dispatch so it reaches you intact.

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3. Delivery Time

Once dispatched, your order is usually delivered in 3 to 5 business days.

Business days do not include Sundays and public holidays. Delivery timelines are estimates, not guarantees.

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4. Order Tracking

As soon as your order is dispatched, we send you a tracking link and AWB number on your registered email, SMS, and WhatsApp.

Tracking usually starts updating within 24 hours of dispatch. If your tracking has not moved for more than 48 hours, write to us at support@shilzen.in and we will chase the courier for you.

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5. Payment Options

We accept:

• Debit and Credit Card
• UPI
• Netbanking
• Cash on Delivery

Cash on Delivery is available at most pin codes at no extra cost. If COD is not serviceable at your location, it will not appear as an option at checkout.

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6. Delays Outside Our Control

Once your parcel is handed over to the courier, delivery is managed by them. Delays can happen due to:

• Weather disruptions, floods, or natural events
• Strikes, bandhs, or local restrictions
• Festival season and heavy courier load
• Incorrect or incomplete delivery address
• Customer unavailable at the given address
• Regional lockdowns or government restrictions

We stay on top of every delayed order and keep you updated, but we cannot be held responsible for courier-side delays.

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7. Delivery Address

Please double-check your address, pin code, and phone number before placing the order.

• Address changes are possible only before dispatch — write to us immediately
• Once dispatched, the address cannot be changed
• If a parcel is returned to us because of a wrong address or an unreachable phone number, we will contact you to reship. Reshipping charges may apply in such cases

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8. Failed Delivery and Refused Orders

Our courier partners attempt delivery up to three times. If all attempts fail, or if you refuse to accept the parcel, the order is returned to us.

• For prepaid orders, we refund the amount after the parcel reaches our warehouse, minus any courier charges incurred
• For repeated COD refusals, we may restrict Cash on Delivery on future orders from the same customer or phone number

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9. Damaged or Tampered Packages

If your package looks opened, wet, torn, or tampered with at the time of delivery:

• Do not accept it. Refuse the delivery
• Inform us the same day at support@shilzen.in or +91 75058 78657
• We will send a fresh replacement at no extra cost

If you have already accepted the parcel, please refer to our Return & Refund Policy — a compulsory unboxing video is required to process any damage claim.

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10. Order Cancellation

You can cancel your order any time before dispatch by writing to support@shilzen.in with your Order ID. A full refund is processed for prepaid orders.

Once the order is dispatched, cancellation is not possible.

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11. International Shipping

We currently ship only within India. We are working on international delivery and will update this page once it goes live.

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12. Need Help With Your Order

Our team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.

ShilZen
Muzaffarnagar, Uttar Pradesh – 251001, India
📧 support@shilzen.in
📞 +91 75058 78657