Refund policy
Return & Refund Policy
Last Updated: August 2026
Thank you for shopping with ShilZen.in, operated by S.V. Enterprises. We are committed to providing premium-quality products and a satisfying shopping experience. Please read our Return & Refund Policy carefully before placing your order.
By purchasing from ShilZen.in, you agree to the terms outlined in this policy.
1. Return Eligibility
Due to the nature of our wellness products, opened, used, or tampered products are not eligible for return or refund.
Returns will only be accepted under the following circumstances:
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You received the wrong product.
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The product was damaged during transit.
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The product arrived with manufacturing defects.
To be eligible for a return, the product must:
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Be unused and unopened.
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Be in its original packaging.
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Include all original labels and accessories (if any).
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Be reported within 48 hours of delivery.
2. Non-Returnable Products
Returns or refunds will not be accepted if:
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The product seal or packaging has been opened.
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The product has been used or consumed.
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The request is made after 48 hours of delivery.
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The product has been damaged due to improper handling or storage by the customer.
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The customer changes their mind after receiving the product.
3. How to Request a Return
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
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Order ID
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Customer Name
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Clear photos of the product and packaging
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An unboxing video (recommended for faster verification)
Our support team will review your request and guide you through the next steps.
4. Refund Process
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved:
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Refunds will be processed within 5–7 business days.
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Online payments will be refunded to the original payment method.
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For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI after verification.
Please note that the time taken for the refunded amount to reflect in your account may depend on your bank or payment provider.
5. Order Cancellation
Orders can only be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled. Please refer to our Cancellation Policy for more information.
6. Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery.
After verification, we will arrange a replacement or refund, depending on the nature of the issue and product availability.
7. Contact Us
For any return or refund-related queries, please contact us:
Business Name: S.V. Enterprises
Brand: ShilZen
Website: https://shilzen.in
GSTIN: 09DEJPP7030F1ZC
Email: shilzen.support@gmail.com
Phone: +91 75058 78657
Business Address:
Village Sandhawali, Near Shiv Mandir,
Muzaffarnagar, Uttar Pradesh – 251001, India
By placing an order on ShilZen.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. Our goal is to ensure every customer receives genuine, premium-quality products along with reliable customer support.