Privacy policy

Privacy Policy

Last Updated: August 2026

Welcome to ShilZen.in ("Website"), operated by S.V. Enterprises. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or purchase our products.

By accessing or using ShilZen.in, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website.

1. Information We Collect

To provide you with a smooth shopping experience, we may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
PIN Code
State and Country

Order Information

When you place an order, we collect information related to your purchase, including:

Product(s) purchased
Order value
Payment status
Shipping details
Transaction reference

Technical Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date and Time of Visit
Cookies and Usage Data

This information helps us improve our website and provide a better user experience.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

Processing and confirming your orders.
Delivering products to your shipping address.
Providing customer support.
Sending order confirmations and shipment updates.
Responding to your inquiries.
Improving our website and services.
Preventing fraudulent activities.
Complying with legal and regulatory requirements.

We may also send promotional emails or offers if you have opted to receive such communications. You can unsubscribe at any time.

3. Payment Security

We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

Payments made on ShilZen.in are processed through secure third-party payment gateway providers that use industry-standard encryption technologies to protect your payment information.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences.
Improve website performance.
Analyze visitor traffic.
Enhance website functionality.
Provide a personalized shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary, including:

Courier and logistics partners for order delivery.
Payment gateway providers for payment processing.
Government authorities when legally required.
Technology and website service providers assisting in operating our business.

These partners are required to maintain the confidentiality of your information.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Although we strive to safeguard your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information where legally permissible.
Withdraw consent for promotional communications.
Contact us regarding privacy-related concerns.

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Business Name: S.V. Enterprises

Brand: ShilZen

Website: https://shilzen.in

GSTIN: 09DEJPP7030F1ZC

Email: shilzen.support@gmail.com

Phone: +91 75058 78657

Business Address:
Village Sandhawali, Near Shiv Mandir,
Muzaffarnagar, Uttar Pradesh – 251001, India

By using ShilZen.in, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We appreciate your trust and are committed to protecting your privacy while providing a safe and reliable shopping experience.